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policies
 

  • All of our items are handmade and vintage in character. Please note that any inconsistencies or imperfections within the colors, patterns or product are what makes these items so unique. These variations within our vintage rugs and pillow covers are not considered defects.

  • We do our best to photograph our products in natural lighting to depict the best representation of their true colors and condition. Keep in mind that there will be slight variations in these colors between screens (i.e. phone, laptop, tablet, etc.) If you would like additional pictures or have specific questions please send us a message or email!

  • We will happily return (for store credit only) or exchange your item(s) within 7 days of purchase. All return shipping will be at the expense of the customer. Please note that Cord + Cotton will not be held responsible for items once they are delivered to the door. We currently offer US shipping and all shipments will be sent within 2-5 business days.

  • ALL SALE, FLASH SALE, GIVEAWAY, OR OTHERWISE DISCOUNTED ITEMS ARE FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED.

  • All of our items are cleaned before being shipped and we recommend that any further cleaning needs be performed by spot cleaning with with warm water, a cloth, and soap.

  • The majority of our items (rugs and pillow covers) are made with wool and can shed fibers from time to time. This is normal for the product and is not considered defective or unusual.

  • All pillow covers are sold as insert only. Please inquire if you would like to purchase an insert for an additional charge or have any questions regarding inserts. All covers are 20x20 but will measure closer to 19x19 to ensure the cover has a snug fit over the pillow insert.