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Policies

  • All of our items are handmade and vintage in character. Please note that any inconsistencies or imperfections within the colors or product are what makes these items so unique. These variations within our vintage rugs are not considered defects.

 

  • We do our best to photograph our products in only natural lighting to depict the best representation of their true colors and condition. If you would like additional pictures or have specific questions please send us a message or email!

 

  • We will happily return (for store credit only) or exchange your item(s) within 14 days of purchase. All return shipping will be at the expense of the customer. Please note that Cord + Cotton will not be held responsible for items once delivered to the door. We currently offer US shipping and all shipments will be sent within 2-4 business days.

 

  • All of our items are cleaned before being shipped and we recommend that any further cleaning needs be performed by spot cleaning with with warm water, a cloth, and soap.